Terms & Conditions

Swanson.co.uk

(Authentic Produce Limited)

TERMS OF USE AGREEMENT

(Last Modified 21st November 2018)

By using this website you agree to be bound by these terms & conditions.

Disclaimer

This site is provided by Swanson.co.uk, on an “as is” basis. Swanson.co.uk makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content or materials included on this site. To the full extent permissible by applicable law, Swanson.co.uk disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Swanson.co.uk will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

All images are provided for illustration purposes only, actual sizes, shapes and label designs may vary. Authentic Produce Limited trading as Swanson.co.uk make every effort to ensure all information and images are up-to-date and as accurate as possible, but do not accept responsibility or liability for any inaccuracies, which should be checked for upon receipt and within your consumer right return period.

Swanson.co.uk do not accept responsibility for any customs restrictions, duties or charges that apply in your country at the time of import.

It is your responsibility to check with the relevant authority (medical / other) in your country prior to placing an order to ensure that the products or ingredients conform to any legal restrictions in place. Swanson.co.uk will not be liable for any breach, by you, of any such laws. Any product ordered that is held by customs and rejected by yourself, will not be refunded unless all goods are returned to us in their original condition.

Swanson.co.uk only sells items that are legal in the country that they are being sold to and Swanson.co.uk therefore reserve the right to cancel and refund any order which contains products or ingredients restricted in the delivery country without prior notice.

This information (and accompanying material) provided by Authentic Produce Limited trading as Swanson.co.uk is not intended as a replacement for advice from a qualified healthcare professional. Swanson.co.uk is unable to provide medical advice on any health condition or associated treatment, and strongly recommends that anyone looking to take any form of health product consult their doctor prior to doing so.

Keep all supplements out of sight and reach of young children. Do not exceed the stated recommended intake. Content on this site is not intended to substitute advice given by a medical practitioner, pharmacist, or other licensed health-care professional. Contact your health-care provider immediately if you suspect that you have a medical condition. These products are not intended to be used to diagnose, treat, cure, or prevent any disease or health condition. Food supplements must not be used as a substitute for a varied and balanced diet and a healthy lifestyle. Adverse reactions to supplements are rare, but if you experience an adverse reaction stop taking the product and contact your practitioner. Sometimes a supplement will suit one person but not another.

By placing an order with Swanson.co.uk you agree with the above disclaimer.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Swanson.co.uk or their content suppliers and protected by Jersey and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of Swanson.co.uk and is protected by Jersey and international copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.

Trademarks

Swanson.co.uk and other Swanson.co.uk graphics, logos and service names are trademarks and/or registered trademarks of Swanson.co.uk. Trademarks may not be used in connection with any product or service without the express written permission of their respective owners.

Applicable Law

This website is created and controlled by Swanson.co.uk in Jersey. As such, the laws of Jersey will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. Any attempts to abuse the dispute and chargeback mechanisms fraudulently will be reported to the Police.

Site Policies, Modification & Severability

Please review our other policies, such as our Privacy Policy. These policies also govern your visit to Swanson.co.uk. We reserve the right to make changes to our website, policies, conditions of use, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Placing Orders

Swanson.co.uk sells products to the general public, but it sells them to adults who can purchase with a credit card. If you are under 18, you may use Swanson.co.uk only with involvement of a parent or guardian.

Swanson.co.uk reserves the right to refuse service; add, remove or edit content; upgrade, downgrade or close user accounts; or cancel orders at their sole discretion.

It is the customer’s responsibility to make sure all order information entered is correct. Swanson.co.uk cannot take responsibility for incorrect information, including delivery address, entered by the customer during the order process. We do not store credit or debit card details.

Wholesale orders are subject to a minimum order value of £200 (excluding taxes and shipping).

Delivery Information

Once you have found the product you are looking for you will be asked where you’d like it shipped from along with your destination country. This puts our customers in control and allows them to decide if they’d like fast delivery, or if they’d like to make a saving by opting for a slightly longer delivery time.

When you have selected your delivery preferences you’ll be given a dispatch date and an estimated delivery date; this information will be confirmed when you place your order with us and may change. When we have dispatched your item(s) we will send you an email confirmation, so you know your item is on its way.

Items are considered lost in the post 5 working days after the delivery estimate for UK deliveries, 10 working days for European deliveries, and 15 working days for Worldwide deliveries. If you believe your item is late, or potentially lost in the post, please contact us.

Shipping Restrictions

We are unable to deliver to DENMARK, FINLAND or JERSEY (Channel Islands) at this time. Any orders for these countries will be cancelled and refunded.

We do not deliver to hotels, schools, universities or colleges. Orders to these locations will be cancelled and refunded if an alternative address cannot be supplied.

Whilst we endeavour to provide a wide selection of products there are rules and regulations in place for certain product ingredients, which will affect where these can be shipped to. Due to specific product legislation in each country we may block, or cancel and refund orders before being shipped out.

Please check your countries specific regulations concerning the import of products/ingredients you are looking to purchase before placing an order with Swanson.co.uk.

Cancellations & Refunds

If you wish to change or cancel an order please contact us as soon as possible, as changes and cancellations can only be made prior to your order moving to dispatch. Orders that have already moved to dispatch can no longer be changed or cancelled. However, if you need to return an item, please contact us.

Refunds are processed Monday to Friday 9am to 5:30pm (excluding bank holidays). We will make every possible effort to refund returns and cancellations received at these times on the same or next working day. Returns and cancellations received outside of these times will normally be refunded on the next working day.

Refunds will be sent back to the original payment method and should appear in your account within 3 business days. If the original method of payment is no longer available or active, or a Bitcoin account was used, then a credit note will be issued.

Risk of Loss

All items purchased from Swanson.co.uk are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Swanson.co.uk attempts to be as accurate as possible. However, Swanson.co.uk does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Swanson.co.uk itself is not as described, your sole remedy is to return it in unused condition for a refund / replacement.

Pricing

Please note that some brands occasionally include a price on the product label which either represents their own recommended retail price or a time-limited promotional price. This price is exclusive of any tax, duty, marketing, operational or logistics costs. The price displayed on our website is inclusive of these additional costs, so is often slightly higher than what’s printed on the label. Swanson.co.uk is unable to refund the difference between our price and the price printed on the product label.

Electronic Communications

When you visit Swanson.co.uk or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Registered Company Address

Swanson.co.uk
Floor 1, Liberation Station
Esplanade, St Helier
Jersey
JE2 3AS UK
United Kingdom