FAQ Categories: Shipping

  • Why do you ship items in multiple packages?

    We have been in the ecommerce business for over 20 years now, and have experimented with many permutations for optimising logistics to suit our customer’s needs and preferences.

    Without a doubt, everyone likes to have options, but sometimes we have to make trade-offs between speed, convenience and cost.

    The vast majority of customer’s priorities, and our own, are for the lowest possible costs with the most time and resource-efficient convenience – so to this aim, our default free-shipping options is made possible by shipping packages by the lowest possible cost routing as they are picked and packed.

    We measured the costs of consolidation and due to our volume shipping rates being total weight-based, there’s no cost-savings from consolidation – and without a doubt the greatest cost we all have to manage is time.

    So we found the best way to offer free shipping on everything, everywhere for the lowest time and product cost to you, is to dispatch each packet as is filled.

    The convenience of receiving goods sooner, in mostly letter-box friendly sized packets, without you needing to be home to receive goods is preferred by most customers and further saves costs on minimising both returns and excessive packaging and void-filler materials.

    We are reviewing more custom and premium shipping options, so that you will have the option to select these additional services, and will launch them as soon as we are happy our automation systems can deliver these for the lowest possible cost too.

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